William K Hampton

(512) 852-4345

Goal:

 

              A challenging position that best utilizes my Instructional, Technical, Consulting and skills to make a difference in how Maximo is perceived, functions, and performs.

 

Synopsis:

 

Will performs system wide configurations of MAXIMO products in the field and is an expert in Performance Tuning, Workflow and System Troubleshooting. He combines system and technical knowledge with Maximo functional/technical product knowledge and maintenance expertise to develop highly effective solutions. He is able to rapidly assess needs, bridge gaps and train personnel quickly and easily either remote or onsite; additionally he provides remote support to several companies on a scheduled basis.

 

Certifications/Professional Courses:

 

              06/2012 – IBM Certified Associate - Maximo Asset Management V7.5

              03/2012 – IBM Certified Deployment Professional - Maximo Asset Management V7.1

              03/2012 – IBM Certified Solution Advisor - Maximo Enterprise Asset Management Solutions V2

              03/2012 – IBM Certified Associate - Maximo Asset Management V7.1

                            05/2008 – IBM Certified Deployment Professional – Maximo v6 ITSM

              05/2007 – IBM Certified Deployment Professional – Maximo v6 EAM

              04/2007 – Completed the “Integration Using the IBM Maximo 6 Enterprise” course at IBM

              12/2002 – IBM Certified Deployment Professional – Maximo v5

 

Principal Consultant – Exxtreme Consulting, Inc. Nov 2005 – Present

 

              Jun 2012 – Current; Alcon Laboratories, Fort Worth TX

Perform Project Tracking and Support for multiple sites worldwide. (Spain, Belgium, Far East (Singapore and Malaysia) and the United States)

Perform data loading via the MIF (current) and SQL (historical). Performs configuration, troubleshooting and upgrades for all ongoing Maximo conversion projects.

Assist Developers in Report Design and Development (BIRT).

Assist Developers in Design and Development of the Syclo handheld software configurations (Java coding, functionality and functional design)

Provide Best-Practice feedback on the current implementations.

Provide training on specific functionality on an as-needed basis.

 

              May 2012 – Jun 2012; Texas Municipal Power Company, College Station/Bryan TX

Maximo 7.1 - Workflow analysis and development.  Provided last minute support for their go-live. Completed enhancements of their Workflow processes already in progress and rebuilt several of their Workflows to maximize efficiency in the required functionality and to minimize impact to their business processes, provided training on the new Workflow design and Maximo core functionality.

 

              Feb 2012 – Mar 2012; The Coca-Cola Company, Houston TX

Provide support and enhancements to their Maximo 5.2/ Oracle environment.  Corrected multiple installation issues, database integrity issues and data problems, and  developed java extensions to handle specific functionality needs and tuned the performance of the system.

 

 

              Jan 2011 – Feb2012; Boardwalk Pipeline Partners, Houston TX

Provide support and enhancements to their Maximo 5.2/ Syclo/ SQLServer environment.

Performed:  Maximo customizations (JSP edits, Database changes, etc), coding of Maximo Business Objects (Java Extensions and New Applications), coding of Maximo Mobile functionality (Syclo Agentry Editor),  Production Data Modifications (SQL, UDF's, Procedures), Troubleshooting and analysis of Coding and DB related issues and Training and other operational and project related tasks as necessary in support of the business's needs.

 

              Feb 2009 – Aug 2010; Southern Company GLSCAPE Project, Atlanta GA

Brought on to performance tune their very highly customized Southern Co. Maximo system for Operation and Data Loading via the Maximo Data Loader (MDL) and the Maximo Enterprise Adapter (MEA). Returned to the project to further fine tune the system after the initial successful tuning engagement.

 

Performed post go-live support for initial sites - Provided troubleshooting and analysis of performance and code issues, continued to provide analysis and interpretation of how the system was performing. Supported the continuing conversion (loading) of data into the various mock systems in preparation for loading into Production.

 

Retained (On Call) for additional support from Aug 2010 – Aug 2011.

 

              July 2008 – Feb 2009; NASA IMCS Maximo Upgrade, Cape Canaveral FL

Performing Integration design and coding to connect MAXIMO to the JAMIS/eTimecard accounting system using the MEA. (MXES 6.2.2)

Performing system configuration, modifications, training and troubleshooting in support of pre and post go-live user requirements.

Performed Java coding as necessary for user exits and crontasks (LabTrans inbound interface)
Performed the DB upgrade for the KICS -> IMCS project, Maximo 4.1.1 to Maximo 6.2.2 (MXES) using the IBM Upgrade Tools and SQL coding.

 

                            ITSM/ITIL Colonial Pipeline, Atlanta GA

                                          Quick Start: (4 Months; hard core Workflow development)

Performed a full Business Process review and wrote custom workflows to handle the Company’s full ITSM process in compliance with ITSM/ITIL guidelines.  Originally scoped using the Quick Start package with a two month go live; project was aggressively mapped to a four (4) month go-live with only the PM and myself dedicated to the project.

 

              Data Loading:  (2 Months), Raytheon, Orlando FL

Setup, Configured and Performed Data Loading using the Maximo Data Loader (MDL) and the MEA to bulk load data from 4.0.3 to MXES.

Used the MRO Upgrade tool to successfully perform upgrades of two other databases from 4.1 to MXES.

 

              Systems Integration / Actuate Report Designer / Troubleshooter / (4) Months – ISP Chemicals, NJ

Performed troubleshooting on systems configuration; tuned multiple servers for performance, provided insight into tuning SQL Server to function optimally with Maximo.  Corrected multiple poorly designed Actuate reports to prevent system degradation.

Principal Consultant – Exxtreme Consulting, Inc. (cont)

 

MEA Integration Designer / Troubleshooter  –  Maximo 5.2  (4) Months

Developed Integrations for Maximo 5.2 MEA; utilizing MEA standard integration points and custom Java code to provide desired functionality and to work around limitations of other interfacing products. Provided Troubleshooting and assistance for various issues relating to patches, database configuration, Syclo software installation and troubleshooting, and system performance tuning.

 

              Report Designer / Troubleshooter (MXES)  (2) Months

Wrote Custom RBNI Report using Actuate for MXES, installed Syclo Inventory  hand held software, Performed Diagnostics and Troubleshooting of Upgrade problems, Performance Tuning, MEA integration work on MXES             

 

Integration Team Lead – Comanche Peak Nuclear Power Plant (8) Months

Performed all tasks related to developing integrations with ~ 15 external systems - mostly home grown.

 

Systems Engineer:

 

              MRO Software, Inc. (July 2004 to Nov 2005)

                            Installs and upgrades all versions of Maximo 4.x – 6.x

                            Performance Troubleshooting:

Microsoft 2000/2003 Server/Advanced Server Windows 95/98/NT/2000/XP

Oracle 8i/9i, Microsoft SQLServer, BEA Weblogic, IBM WebSphere, UNIX

                            Actuate Report Server Installation, Report Development and Troubleshooting

                            Application Cloning, Custom Application Creation, JSP Page development/ modification

                            Workflow Design/ Development/ Troubleshooting and Implementation

                            Custom Class File development/Extensions

 

Partial List of Clients:

 

Recently – 2009 and forward:

The Alcon Laboratories, Texas Municipal Power Authority, Coca-Cola Company, Boardwalk Pipeline Partners, Southern Co.

 

06/2008 – 01/2009

              - National Aeronautics and Space Administration (NASA) – Integration, support and DB Upgrade.

- Barona Resort and Casino – Maximo 5.2 Analysis, Troubleshooting and Performance Tuning recommendations.

- Abacus/Acambis - Compressed User/System Administration course (MXES Introduction)

 

05/2007 – 09/2007 Colonial Pipeline

MXES ITSM Implementation Project – Custom developed a comprehensive Workflow solution to handle all income SR’s through the complete IT lifecycle (SR, Incident, Release, Change (Major/Minor) including: developing Business Process definitions, loading/creating all Base Data, Designing and Building the ITSM and Work Management (for consistency) Workflows and ensuring ITIL compliance.

 

03/2007 – 04/2007 Raytheon

Loaded data via the MRO “Data Loader” program and the MEA

Custom developed scripting to load data directly

Performed performance analysis and tuning to the applications

 

Partial List of Clients (cont):

 

09/2006 – 03/2007 ISP Chemicals and ISP Minerals

Report Writer (SQL Server)

Troubleshooter for Performance Problems

Integration code modifications (JAVA Programming)

 

06/2006 – 08/2006 Coca Cola North America

Integration Expert (Maximo 5.2) custom JAVA Programming interfacing legacy applications to MAXIMO via the MEA

Tuning, System Installation assistance and Troubleshooting

Training

 

05/2006 – 07/2006 Chester Wood Products – MAXIMO 6 Report Write

MXES Report Writer - custom developed RBNI report (Oracle)

Troubleshooter for a “rough” upgrade – corrected many database and relationship problems.

 

11/2005 – 06/2006 Comanche Peak Nuclear

Integration Team Lead (TXU via Old Hickory Consulting)

 

07/2004 – 11/2005 MRO Software Systems Engineer (work on or at, not a complete list)

Con Edison Power

MDOT (Maryland Department of Transportation)

“The Pentagon”

Brookhaven National Laboratories

Raytheon

John Hopkins Medical Institute

SEMPRA Energy

PGE (Pacific General Electric)

Acambis (Pharmaceuticals)

GM / EDS

Deloitte and Touche

Starwood Hotels

FT Collins

Department of Veterans Affairs (VA)

 

Instructional Experience:

 

              MRO Software, Inc. (Sept 2000 – July 2004)

                            Educational Services Outstanding Achievement Award, June 2003.

Lead Instructor for the New Employee Orientation Training (NEOT), Workflow, and Consultants Boot Camp Courses.

Instructor for all 4.x and 5.x Maximo courses.

Consultant – Provided in house and client site consulting services including methodology, Workflow design and customization, software installation and configuration (Java, Javascript, HTML, XML).

 

              Davox: (10/98 – 12/99)

                            Instructor for six Davox Education and Training courses on proprietary (Windows and Unix based) software. Provided training to Call Center Supervisors, Managers, System Administrators and Developers.

 

              Intel: (08/95 – 09/98)

                            Instructor for six Intel University courses.

                            PEER trainer (one-on-one) training certified.

                            Completed Intel University instructor certification.

Instructional Experience (cont):

 

              US Navy: (04/82 – 08/95)

                            Qualified Master Training specialist, Navy Enlisted Code (NEC) 9506.

                            Three years as a dedicated classroom instructor while in the U.S. Navy.

                            Completed the Navy Course Curriculum Model Management, Curriculum Development and Career Information and Counseling courses.  Course included Practical/Field experience in Curriculum Development.

                            Completed the Navy 4 week Basic Instructor Training course. Earned NEC 9502. Course included Learning Theory, Interpersonal Communication, Principles of Speech, Instructional Methods, Curriculum design and Instructional Strategy.

 

Information Systems Experience:

 

Very experienced in computer hardware and software applications; specializing in Intel and Windows based hardware/software and the Windows Operating Systems, I have some experience with UNIX/Linux based systems

 

Proficient in the use of Microsoft Office Professional (Word, Excel, Access, Power Point, Outlook), Oracle, SQLServer, RoboHelp, Actuate Reporting, SQR/Brio Reports and others..

 

Electronics Experience:

 

              Intel: (01/00 – 09/00) Manufacturing Technician Equipment for the Nikon 202 DUV imaging system.

 

                            Intel Certifications:

                            Advanced Maintenance - Level 2 Equipment Repair Technician Nikon 202.

                            Attended:

                            All Level II certification classes for the Nikon 202 system.

 

Intel: (08/95 – 09/98)               Manufacturing Technician Equipment Owner for both the SVGL Micrascan Step and Scan Lithography system and the SVG 90 Series Coat/Develop Track system at Intel Corporation.  Peer trainer and Intel University Instructor. 

 

                            Intel Certifications:

                            Advanced Maintenance               - Level 3 Equipment Repair Technician:

                                                                                    - Micrascan II, II+ and Quarter Micron Link (QML)

                                                                                    - Deep Ultraviolet (DUV) SVG 90 Series Coat/Develop Track

 

              US Navy: (06/80 – 08/95)              Completed over twenty-five Navy Electronics (Technical and Non-Technical) courses.

 

Education:

 

              Associates of Applied Sciences at Regents College of New York, Jan ’94.

              Completed the Microsoft Certified System Engineer (MCSE) training courses for NT 4.0.              

              Completed over 4000 hours of the US Department of Labor’s Apprenticeship program as an Electronics Mechanic, DOT code 828.281-010 prior to leaving the Navy.

              Currently enrolled in the University of Phoenix BSIT online program.

 

              Continuing Development:

Developing and Delivering Training (End User, Implementation, Workflow, Actuate and a Highly Compressed Introductory class), Updating ITSM Workflows, Troubleshooting Performance Issues, Writing and Updating Reports and Performing Custom Coding of Maximo 5.x and 6.x integrations.

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